Reference

What this legal page covers

Our legal page keeps your account rules, data handling, and contact paths in one place before you open an account.

DANAOVOGoPayQRIS

How we handle policy requests

kapten189 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect only the details needed to create, verify, and protect your account: your email, device signals, and payment references tied to DANA, OVO, GoPay, or QRIS. That lets us match a correction request, spot duplicate access, and answer a dispute without asking for the same

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record twice. Cookie choices stay tied to the browser you used, so if you read this from Semarang on Android Chrome and later return on Safari on iPhone, the same consent controls still sit in the footer. We keep records only for the purpose they were
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collected for, then archive or remove them when local law allows. If access, correction, or removal is limited, we explain why; where local law permits, we process the request from the email on your profile.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Where to send policy requests

The fastest route is live chat from 09:00-23:00 WIB, then email if you want a written trail. Send the request from the email on your profile and include the date, payment rail, or device path so we can match the right record before we change anything. If the question concerns access, correction, or a consent change, we can keep the thread inside one case number and reply after we verify ownership.

Team online

Live Chat

Use live chat from 09:00-23:00 WIB when you need the fastest reply on a request about access, correction, or record checks. We use it to confirm ownership before we touch any account detail.

Email Trail

Email works well when you want a written trail for a policy change, a copy request, or a follow-up after chat. Send it from the address on your profile so we can match the case.

Account Form

The account form keeps everything tied to one profile when you need to update consent, ask about retention, or ask why a request was limited. Add the date, device, and payment rail if they matter.

DATA CARE

How we keep records safe

We handle legal requests with narrow access and a short paper trail. We keep the account email, device signals, and payment references only for the purpose they serve, then hold them until…

Data Scope

We collect account details, device signals, and transaction references only when they help us confirm your identity, answer a policy request, or keep a required audit trail for the account.

Cookie Control

Cookie choices are shown in the footer and stay tied to the browser you use. If you move from Android Chrome to Safari on iPhone, you can reopen the same choice panel and update it.

Ownership Check

We ask for profile-match checks before any sensitive change, such as an email swap or data export. That extra step helps us keep the request tied to the right account.

Retention Window

Records stay only as long as we need them for dispute handling, fraud checks, or obligations required by local law. When that period ends, we remove or isolate them from active use.

Change Request

If you want correction, export, or removal of stored details, send the request from your registered email and include the date and subject. We use that to verify the account quickly.

Case Trail

For any policy dispute, keep the ticket number from live chat or email. It lets us trace the full thread, including DANA, OVO, GoPay, or QRIS references if they matter to the case.

Common legal questions from your account

These are the questions we hear most often about account data, consent, and access. We answer from the record on file, and we only change something after ownership is confirmed and the request fits local law. If your case touches DANA, OVO, GoPay, or QRIS activity, the matching reference can help us find the right thread faster.

We keep only the details needed to run your account, verify requests, and keep required records. That can include your profile email, device signals, and payment references linked to DANA, OVO, GoPay, or QRIS.

Yes, you can send a correction or removal request from the email on your profile. We will check ownership first, then handle the request where local law permits and within the retention rules that apply.

Cookie choices follow the browser, not the handset. If you open the site on Android Chrome or Safari on iPhone, you can change the same consent setting from the footer after sign-in or before access.

No. We keep records only as long as we need them for dispute handling, fraud checks, or obligations required by local law. After that, we archive, remove, or isolate them from active use.

Yes. Access, retention, and any request to change stored details depend on local law, or where local law permits. If a rule limits what we can change, we explain the reason in our reply.

We match the request against the email on file, the device used, and any recent account trail. For payment-linked cases, DANA, OVO, GoPay, or QRIS references can help us locate the correct record.

Start with live chat if you want the fastest reply during 09:00-23:00 WIB. If you need a written trail, send the same request by email from your registered address so we can keep the thread together.

What this legal page covers

Where to send policy requests

Live Chat

Email Trail

Account Form

How we keep records safe

Data Scope

Cookie Control

Ownership Check

Retention Window

Change Request

Case Trail

Common legal questions from your account

01 What data do you keep on my account?

02 Can I ask for a correction or removal?

03 How do cookie choices work on my phone?

04 Do you keep records forever?

05 Does access depend on local law?

06 How do you verify a request?

07 Which channel should I use first?

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